The teams at Let’s Move and Riderwood Retirement Community have always shared a common goal: to go above and beyond to meet the needs of residents and their families. That shared passion to serve each individual client has fueled this unique partnership for the past several years, with Let’s Move helping countless people move into Riverwood’s independent and assisted living facilities.
“They do a marvelous job meeting the needs of our residents and being able to work with our team members,” says Lori Hamilton, Director of Extended Care at Riderwood. So last year, when Riderwood made the huge decision to expand its assisted living by adding 41 private residences, Let’s Move became an integral piece of the puzzle.
“Over the last two years, we have seen a growing need within the aging in place population for more assisted living apartments,” said Lori. “After evaluating several ways to accomplish this, we decided to convert a number of our independent living apartments into luxurious assisted living condos.”
This strategic decision came with unique challenges. Together, the teams at Riverwood and Let’s Move developed a phased approach to break this huge project up into smaller, manageable phases.
Phase One: The Preparation
The first challenge was that many of these independent living apartments were occupied. That meant that Riderwood would have to approach these residents and ask them to move — a decision Lori and team did not take lightly.
“We spent countless hours in transition meetings, developing a plan to ensure that there was as little inconvenience and disruption as possible to our residents’ lives,” she said. “That plan included offering residents upgraded apartments with new appliances and carpeting. It also included the services of Let’s Move at no cost to them.” Lori admits that many residents weren’t thrilled with the news at first. “But once Let’s Move really moved the first few residents out and everyone saw how easy and stress-free it would be, it was really smooth sailing from there.”
A dedicated Let’s Move Project Management team worked closely with Lori Hamilton throughout this initial phase, immediately putting a team in place to make sure every resident’s move was handled seamlessly and thoughtfully.
“We met with every resident and their families individually to put any concerns at ease and let them know that our goal was to provide them with all the support they needed for a fast, comfortable, safe, stress-free move,” said Yvonne, a fellow Let’s Move project manager.
In order for construction to begin, all moves had to be completed by a certain date. Thanks to meticulous planning and teamwork, they were able to meet their deadline without making its residents feel rushed.
Phase Two: The Project
Once every resident was settled into their new homes, construction began as scheduled. All the while, behind the scenes, Yvonne and Lori worked diligently, meeting with future residents and planning their moves, so that when the time came, it would be seamless and stress-free for everyone involved. Through weekly meetings and a detailed spreadsheet, Lori’s team was always 100-percent updated on the status of each individual resident’s move.
“Often, when you have folks moving into assisted living apartments, there are health concerns involved, so we wanted to make sure these were smooth moves for the family,” said Yvonne. “We really made these moves a priority by dedicating the right resources and making ourselves available for early morning and evening appointments. We wanted to be there when they needed us.”
Those health concerns also mean there is often a sense of urgency in moving people quickly — and safely. For Lori, having a team in place she could trust made all the difference and allowed her to focus on the community as a whole.
“Their teams are so competent, and so patient. It’s almost as if the belongings they are moving are their own,” she said. “They take it personally, and I see such good camaraderie between the team members as well.”
Phase Three: The Opening
On October 1, 2016, the Glen at Orchard Point — the first assisted living facility of its kind in the area — was officially ready to be called “home, sweet home.”
Residents and their families were blown away with the thoughtful detail that went into each condo’s design. “They really are gorgeous,” said Lori. “The smallest apartment is 700 square feet and our largest is close to 1500. They really feel more like luxury condos.”
“They did a beautiful job renovating,” said Yvonne. “It’s modern. It’s sleek. And most importantly, it benefits the needs of the community and its residents.”
To date, Let’s Move has helped 30 residents move in, putting Riderwood ahead of its initial goal.
“I attribute that to good communication and coordination. We partner with people like Let’s Move because their mission and their values parallel ours. It’s just a great partnership, which helps us provides great customer service to our residents, said Lori Hamilton.”
The teams at Let’s Move and Riderwood Retirement Community have always shared a common goal: to go above and beyond to meet the needs of residents and their families. That shared passion to serve each individual client has fueled this unique partnership for the past several years, with Let’s Move helping countless people move into […]