Cathy Smith made a promise to her parents.
“When you walk into your new apartment,” Cathy told them. “It will look exactly the same. If you want your bookshelves in your bedroom to look exactly the same, then Let’s Move can do that.”
It was this promise that helped her and her brothers convince their parents to finally leave their longtime home. After nearly 20 years in the same one story, three-bedroom walk-up apartment, Tom and Lynn were more than reluctant to move. But Cathy and her brothers knew that in the near future, they would be more comfortable in a building with an elevator versus their current walk-up situation.
On the outside, Cathy’s promise may not seem like too much to ask. But one look inside the Ungers’ apartment, and you’d realize what she promised wasn’t quite so cut and dry.
“Cathy really needed to have trust in us,” says account manager Susan Mooney, “because she promised her parents the moon and we needed to make sure we could deliver it.”
There was never a doubt in Cathy’s mind that Let’s Move was the right company to reach for the stars. Her parents couldn’t handle a move like this on their own; she and her brothers certainly couldn’t take time off work and away from their families to do it. But the biggest challenge was the sheer amount of belongings her parents had amassed and their reluctance to part with them. Cathy didn’t just need someone to pack and unpack. She needed someone who could recreate as much of her parents’ home as possible.
“From my first meeting with Susan, right away there was just this level of comfort,” Cathy says. “She has this very calm, understanding demeanor about her. She immediately connected with my parents and their things.”
In addition to several meaningful collections, pieces of furniture and other items, Lynn had close to 10 bookcases, completely filled from top to bottom with books.
Organized chaos, Cathy called it. “Behind every book was another book.”
Lynn, a former pediatric nurse and voracious reader, had read each book at least once and could tell you exactly where it was. Meanwhile, Tom had framed photographs throughout the bedroom, each one purposefully placed. The couple agreed to a minimal amount of downsizing, but for the most part, they weren’t willing to let much go.
Susan sat down for several collaborative meetings with Tom, Lynn and the rest of the family.
“You’re letting people into the most intimate part of life,” Cathy says. “Susan was part of some of our family’s most intimate discussions about the aging process. She helped make this transition for them just so possible.”
Susan got to know their idiosyncrasies, took a lot of photos of their current space and created a floorplan for their new home.
“The space was a little larger, but they were going from three bedrooms to two, and there was significantly less wall space,” explains Susan, “which in the bookcase world is a problem. We had to creatively use their square footage in different ways.”
“She was amazing,” says Cathy. “Absolutely amazing. “She really made, I would say, 96% of everything fit
Cathy Smith made a promise to her parents. “When you walk into your new apartment,” Cathy told them. “It will look exactly the same. If you want your bookshelves in your bedroom to look exactly the same, then Let’s Move can do that.” It was this promise that helped her and her brothers convince their […]